Returns & Exchanges
Returns for In-Store Purchases:
Merchandise can be returned for a full refund within 7 days and exchanged within 30 days. Sale Items over 20% off can be returned for refund within 3 days and exchanged within 14 days. Sale Items over 40% can be exchanged only with 14 days.
Refunds are issued with same payment method as original payment. Cash refunds exceeding $20 will be issued by check within 7 days. Returns for Web Order:
Items ordered online can be retuned within 30 days of purchase for a full refund.
Download Return Form
All items must be unused with all original manufacturing tagging and packaging attached. Mount Everest reserves the right to charge a 10% restocking fee.
For Exchanges on Web Orders:
Please include a completed return form & allow 5-7 business days for receiving and processing.
Skis, Snowboards, Skateboards
Once equipment is mounted, assembled or adjusted, the equipment and/or its parts cannot be returned or exchanged.
Once shoes or boots have been worn they cannot be exchanged. Mount Everest recommends wearing boots indoors to keep the treads clean while testing fit. Returns or exchanges are not permitted for a boot that has been heat-molded or customized for fit.
For any repairs, replacements or refunds that fall under a product warranty, please contact the manufacturer directly. Mount Everest can help facilitate returns and replacements of defective products within their warranty period. Ultimately, the manufacturer makes the determination if a product meets the requirements for replacement.
Customer Service Phone:
| 201.664.2500 local
Customer Service and Support Email: firstname.lastname@example.org